Cancellation & Refund Policy

Effective 15 July 2026

Cancellation and change conditions vary by package, airline, hotel, transfer provider, travel date and fare type. The conditions presented in your booking flow or confirmation apply to that booking.

Requesting a cancellation or change

Contact us as soon as possible and include your booking reference. A request is complete only after we acknowledge it and obtain any required supplier response. Missing a departure, check-in or supplier deadline may result in a no-show charge or loss of the booking value.

Charges

Any amount retained will be based on the applicable supplier or package conditions disclosed for the booking. Where a requested change increases the travel price, the difference must be paid before the change is confirmed.

Refund timing

Eligible refunds are processed after the relevant supplier confirms the refundable amount. Bank and payment-provider processing times may apply after we release the refund. Refunds are normally returned through the original payment method where available.

Supplier cancellations

If a supplier cancels or materially changes a confirmed service, we will communicate the options made available by that supplier, which may include an alternative, travel credit or refund.

Contact

Email holidays@beingyourguide.com or call 9496821843 with your booking reference.